This is Requote's working product policy and should be reviewed by qualified Nigerian legal counsel before commercial launch, especially the escrow, payment, and dispute provisions.
1. Scope
This policy applies to Requote's websites, applications, marketplace services, support channels, verification activities, and protected transaction process. It should be read with our Terms and Cookie Policy.
2. Information we collect
We collect account details such as your name, email address, telephone number, password credentials, location, and selected account activities. Providers may also supply business details, professional history, identity information, portfolio material, and verification records.
Marketplace information includes requests, offers, specifications, budgets, messages, accepted agreements, files, delivery evidence, reviews, support enquiries, and dispute submissions. Technical information may include device type, IP address, browser, pages visited, timestamps, cookie identifiers, and security events.
3. How we use information
- Provide accounts, requests, offers, and transaction records.
- Match requesters with relevant providers.
- Verify identity, reduce fraud, and protect the marketplace.
- Process payments through licensed partners.
- Support delivery, disputes, refunds, and customer service.
- Maintain, measure, and improve Requote.
- Meet legal, regulatory, accounting, and security obligations.
5. Identity verification and payments
Identity or business verification may be performed by specialist providers. Payment-card or bank details should be collected directly by licensed payment partners wherever possible. Requote may receive transaction references, account names, status, and risk indicators needed to operate the protected transaction process.
6. Retention
We retain information for as long as needed to provide the service, complete transactions, maintain evidence, resolve disputes, prevent fraud, and meet legal obligations. Retention periods may differ by record type and transaction status.
7. Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, or a copy of certain personal information. You may also object to particular processing or withdraw consent where consent is the basis used. Some transaction records must be retained for legal, fraud-prevention, or dispute purposes.
8. Security
Requote uses administrative, technical, and organisational safeguards designed to protect personal information. No online service can guarantee absolute security, so users should protect their passwords and report suspicious activity promptly.
9. International processing
Some technology providers may process information outside Nigeria. Where this occurs, Requote will use appropriate contractual, organisational, and legal safeguards required for the transfer.
10. Children
Requote is not intended for anyone under 18 and does not knowingly permit children to enter marketplace transactions.
11. Changes and contact
We may update this policy as the product, partners, or law changes. Material updates will be communicated through the service where appropriate. Privacy questions may be sent to info@requote.cc.